Top skills for Customer Service Agent jobs
Based on 177 active Customer Service Agent postings · updated Oct 8, 2026.
Skills employers ask for
The share of Customer Service Agent postings that list each skill. Text that appears in almost every posting — equal-opportunity and benefits sections — is left out.
- Customer Service79%
- Customer Inquiries19%
- Call Center18%
- Hiring17%
- Innovation16%
- Empathy15%
- Professional Development13%
- Driven12%
- Typing12%
- Analytics11%
- Automation11%
- Enquiries10%
- Logistics10%
- Digital Engineering9%
- Licensing8%
- Live Chat8%
- Data Entry8%
- Company Policies7%
- Team Player7%
- Etiquette7%
- Surveys7%
- Agent Training6%
- Customer Care6%
- External Customers6%
- Flight Operations6%
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